General Shipping Information

At Doll Hub, we process and ship orders Monday to Friday, excluding major holidays. After placing your order, your package will be shipped within a few business days, and you’ll receive an email with your tracking number soon after.

We offer FREE international shipping! 🌍📦 Delivery times vary by location, generally taking between 5 to 25 days from the shipment date. As for now we ship to almost all countries. At check out you'll see if yours is included!

If you have any questions or need further assistance, please contact us at contact@princess-hub.com. You can reach Doll Hub by contacting our sister company, Princess Hub.

Do I have to pay tax?

At Doll Hub, we’re excited to offer FREE worldwide shipping and we cover VAT for you! 🎀✨ However, please note that any additional taxes, customs duties, or fees that might be applicable in your country are the responsibility of the customer. These extra costs can vary based on your location and local regulations. If you’re unsure, we recommend checking with your local customs office for more details.

Something in your order is missing, what do I do?

Oh no! If something is missing from your order, please contact our sister company, Princess Hub, as soon as possible by emailing contact@princess-hub.com. We’ll work quickly to resolve the issue for you! 🌟

To ensure we can assist you effectively, please get in touch within 14 days of receiving your order. After this period, we may not be able to help due to legal limitations. Once we confirm the issue, we’ll either send you the missing item or provide a full refund for it.

Thank you for your understanding, and we’re here to help make things right! 💕

How can I track my order?

Tracking your order is easy! 🌟

You’ll receive a tracking link in your order confirmation email, so be sure to check there first. Alternatively, you can track your order by clicking the “Track My Order” link at the bottom of our page. Just enter your order number, and you’ll be able to see all the details about your shipment!

Happy tracking! 📦💕

Do you ship internationally?

Yes, we do! 🎉 We offer FREE shipping to most all over the world! 🌍✨ However, please keep in mind that any additional costs beyond the shipment, such as taxes, customs duties, or other fees, are the responsibility of the customer. These extra charges can vary depending on your location and local regulations.

Enjoy your shopping and happy worldwide delivery! 💕🚚

I received a damaged Item, what do I do?

We’re so sorry to hear this! 😢 Please contact our sister company, Princess Hub, as soon as possible at contact@princess-hub.com, and we’ll work to resolve the issue quickly.

To help us assist you better, please reach out within 14 days of receiving your damaged item. After this period, we may not be able to help. Here’s what we can offer:

  • Return the item for free, and we’ll issue a full refund along with a discount code for your next order. 🎁
  • Depending on the damage, you might also be able to keep the item, and we’ll provide a partial or full refund based on the extent of the damage. 📦💕

Please know that we never send damaged goods, and any issues you encounter are not a reflection of our quality or love for detail. However, since we ship worldwide and our parcels travel long distances, they may be more prone to damage during transit.

Please include photos of the damage and a description of the issue in your email. We’re truly sorry for the inconvenience and are here to make it right! 🌟💖

Will my order come in one package?

Usually, yes! 🌟 Most of the time, your order will arrive in one package. However, depending on the size of your order, you might receive separate packages that could arrive a few business days apart. This helps us manage shipping costs and ensures you don’t face higher additional fees. 📦✨

If you have any concerns or need further assistance, feel free to reach out! Thank you for your understanding. 💖

How to chose the right size?

Don’t be confused by our sizing or give up if you can’t spot your exact size! 🌟 While our current selection is small and our sizes are limited, we’re excited to expand in the future!

For now, we use very stretchy and comfortable fabrics designed to fit a wide variety of unique bodies. To help you find your perfect fit, check out the sizing guide available on every product description. Keep in mind that our measurements are hand-measured, so there might be a slight variation of a few centimeters.

If you have any questions or need assistance, feel free to reach out. We’re here to help you find the perfect fit! 💖👗

Can I change my shipping address after my order has been placed?

Once your order is placed, we typically take a few days to process and prepare it for shipment. If you notice an error in your shipping address, please email us immediately with your name and order number. We’ll do our best to make a correction before your package departs.

While we strive to accommodate address changes, please note that our ability to do so depends on the timing and processing of your order. If we can make the change, we’ll certainly try our best to assist you.

Thank you for your understanding! 💖🚚

Have more questions?

If you need any further assistance or have additional questions, please don’t hesitate to reach out to us! You can email us at contact@princess-hub.com for support.

Thank you for being a part of the Doll Hub family! We’re here to help and make your shopping experience as wonderful as possible. 💖🌟