At Doll Hub, we process and ship orders Monday to Friday, excluding major holidays. After placing your order, your package will usually be dispatched within a few business days. Once your order ships, you'll receive an email with your tracking number so you can follow its journey.

Shipping times vary depending on your location. Most orders arrive within 5 to 25 business days after dispatch. You’ll receive a tracking number by email once your order is shipped, so you can follow its journey.

Yes, we do! We offer FREE shipping to selected countries worldwide. All our prices include VAT, so you won’t need to worry about added value tax at checkout. However, please note that any additional charges beyond the shipment—such as customs duties, import taxes, or local handling fees—are the responsibility of the customer. These costs can vary depending on your country’s regulations.

Once your order is placed, we typically take a few days to process and prepare it for shipment. If you notice an error in your shipping address, please email us immediately with your name and order number. We’ll do our best to make a correction before your package departs.

While we strive to accommodate address changes, please note that our ability to do so depends on the timing and processing of your order. If we can make the change, we’ll certainly try our best to assist you.

Thank you for your understanding! ´

Tracking your order is easy! You’ll receive a tracking link in your order confirmation email, so be sure to check there first. Alternatively, you can track your order by clicking the “Track My Order” link at the bottom of our page. Just enter your order number, and you’ll be able to see all the details about your shipment!

Usually, yes! Most of the time, your order will arrive in one package. However, depending on the size of your order, you might receive separate packages that could arrive a few business days apart. This helps us manage shipping costs and ensures you don’t face higher additional fees.

At Doll Hub, we’re excited to offer FREE worldwide shipping and we cover VAT for you! However, please note that any additional taxes, customs duties, or fees that might be applicable in your country are the responsibility of the customer. These extra costs are rare but can vary based on your location and local regulations.

We provide tracking information for all orders. If your package is lost during transit, please contact the shipping carrier first. If they are unable to locate your package, reach out to us for further assistance. We are happy to help and will resolve the issue depending on the case.

If a package is returned to us due to refusal of delivery or failure to collect, return shipping costs and any associated fees will be deducted from your refund.

Oh no! If something is missing from your order, please contact us as soon as possible by emailing contact@doll-hub.com. We’ll work quickly to resolve the issue for you!

To ensure we can assist you effectively, please get in touch within 14 days of receiving your order. After this period, we may not be able to help due to legal limitations. Once we confirm the issue, we’ll either send you the missing item or provide a full refund for it.

Thank you for your understanding, and we’re here to help make things right!