Privacy policy

Last updated: February 23, 2025

This Privacy Policy describes how Doll Hub (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from doll-hub.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

How We Use Your Personal Information

We use your personal information for:

  • Providing Products and Services: To process your payments, fulfill your orders, send notifications related to your account, and facilitate any returns and exchanges.
  • Marketing and Advertising: To send marketing, advertising, and promotional communications by email, text message, or postal mail.
  • Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
  • Communicating with You and Service Improvement: To provide you with customer support and improve our Services.

Cookies

We use Cookies to power and improve our Site and our Services, run analytics, and better understand user interaction with the Services. You can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience.

How We Disclose Personal Information

We may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf, including payment processing, fulfillment partners, and customer support.
  • With business and marketing partners to provide services and advertise to you.
  • When you direct, request, or consent to our disclosure of certain information to third parties.
  • To comply with legal obligations, including to respond to subpoenas, search warrants, and similar requests.

Children's Data

The Services are not intended for children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the contact details below to request that it be deleted.

Security and Retention of Your Information

We use reasonable organizational, technical, and administrative measures to protect your personal information. However, no transmission or storage system is 100% secure. We retain your personal information as long as necessary to provide you with our Services and for other essential purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to access, delete, correct, and restrict the processing of your data. You may exercise any of these rights by contacting us using the contact details below.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response, you may have the right to lodge your complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise any of your rights, please contact us at: